Terms and Conditions of Use

For discounted products :

- Be aware that all products purchase on sale coul be exchanged only in our Paris store or if the client pay for the both shipping.

- No refund will be made for items bought on sale.

- For the shipments with the Post, deliveries could take about two additional days

1) Price

1.1 – All prices are indicated in Euros and include V.A.T. sales tax.  The prices do not include shipping and handling fees. All prices are communicated in Euros.

1.2 – In the case of orders to countries outside of metropolitan France, the purchaser agrees to act as the importer of the products concerned.  For orders to countries outside the European Union and French overseas territories, the price will be calculated without sales tax on the invoice.  All customs duties, local taxes, right to import taxes or state taxes arising at the delivery destination, however, will be the responsibility of the client and are not included in the price of the products.  These fees are not affiliated with robinsonlesbains.com. It is the full responsibility of the client to ensure the payment of these fees to their local authorities. We advise you to inform yourself about these fees from your local authorities.

1.3 – Payments, no matter the origin, may only be made in Euros.

1.4 robinsonlesbains.com reserves the right to modify the prices of its products at any time.  The products will be invoiced, however, according to the price indicated at the time of the order and subject to availability.

2) Order

On the Internet: www. robinsonlesbains.com.  All contractual information will be in French.

At the time of the first order, the purchaser must create an online account with valid, up-to-date contact information.  Once robinsonlesbains receives the order form and its contents are verified, the sales contract will be deemed in effect.  The purchaser must read the General Sales Conditions before proceeding with the purchase and sending the order form.  By sending the order form by electronic method, the purchaser thereby accepts, unconditionally, to respect the agreement with robinsonlesbains and the General Sales Conditions.  If you are in disagreement with the indicated General Sales Conditions, the company requests you do not submit an order form for purchases from robinsonlesbains.  By sending the order form, the purchaser agrees to understand and accept the prevailing General Sales Conditions.

3) Confirmation

By clicking the "confirm" button of the online order, the client thereby agrees to accept the General Sale Conditions. The contract will be in effect once robinsonlesbains receives the order.
The information recorded by the payment system will constitute the proof of financial transactions.

4) Availability

Our proposed product offering is subject to availability of stock. Please ensure the accuracy of your contact details : name, addresses and telephone number.  Please verify when ordering, article by article, that the number, colour, size and price have been properly noted in your order.  “Sold Out” means a product is no longer available and that it is no longer possible to order this particular item.

5) Delivery

The online sales of the products featured on the website are intended for clients living in FRANCE and in the following geographical areas:

 

ZONE A :
AUSTRIA
BELGIUM
BIELORUSSIA
CROATIA
DENMARK
ENGLAND
GERMANY
GREECE

ITALY

IRELAND
MACEDONIA
MONTENEGRO
NETHERLANDS
PORTUGAL
SCOTLAND
SERBIA
SPAIN (with the exception of: canary islands, ceuta, millila)

 

ZONE B :
FINLAND
NORWAY
RUSSIA (Moscow)
SWEDEN
SWITZERLAND
USA East Coast (Rest: zone C)
VIRGIN ISLANDS

 

ZONE C :
ANDORRA
AUSTRALIA (Sidney, Melbourne)
LEBANON (BEIRUT)
BULGARIA
CANADA
CHINA (Beijing, Shanghai, Hong Kong)
CYPRUS
FRENCH OVERSEAS TERRITORIES
EGYPT (Cairo)
ESTONIA
MOROCCO
QATAR
ST BARTHELEMY
ST MARTIN
ISRAEL (TEL AVIV)
TURKEY
USA West coast

 

ZONE D :
JAPAN
SOUTH KOREA (SEOUL)
AUSTRALIA
SINGAPORE
FRENCH OVESEAS TERRITORIES

ZONE E:

REST OF THE WORLD

If your country doesn't appear, please contact us, and we will make you an adapted estimation.

 

Delivery prices:
within 24H of sales confirmation by robinson les bains

Metropolitan France:

Express: 12,00€ - within 48H working days

3 to 6 days: 8,00€ by international post

 

Zone A:

Express:  18,00€ - within 48H

3 to 8 days: 12,00€ by international post

 

Zone B:

Express:  21,00€ - within 48H

4 to 10 days: 14,00€ by international post


Zone C:

Express 26,00€ - within 48H

5 to 12 days: 16,00€ by international post


Zone D:

Express: 33,00€ - within 48H

7 to 15 days: 18,00€ by international post

Deliveries made via DHL. 
Neither the delivery company nor robinsonlesbains.com will be deemed liable for any failure to deliver as a result of an incorrect delivery address (with it being furthermore stipulated that clients are not allowed to request delivery to P.O. boxes).

You will be informed of the forecasted delivery lead-time upon confirmation of your purchase.
The total costs of delivery are shown in the "cart" section and must be approved by the client before confirming each order.

All customs fees, if any, are the responsibility of the purchaser.

The goods will be delivered to the client in person.  You should verify the condition of the delivered goods and then sign the delivery slip, which constitutes the confirmation that the order has been fulfilled.

All products leave our premises in perfect condition.
In the event that damaged or incomplete goods are delivered to you, you should refuse the delivery and record your complaint on the delivery slip.

You should then inform robinsonlesbains of this by sending an e-mail to the following address: or by registered letter to 75003 Paris requesting a new delivery meeting the necessary standards, (with costs being borne by robinsonlesbains.com) or the cancellation of the sale and the issuing of a refund.
If you are absent at the time of delivery, a non-delivery notice will be left for you and a new appointment should be arranged by the purchaser by visiting the following website http://www.dhl.fr/

On the third unsuccessful attempt to deliver your products, the cost of returning the goods will be billed to the purchaser in the form of a deduction from his refund.

The address that you have supplied for the delivery of your goods may not be modified during delivery.
In the event of a delivery lead-time exceeding seven days from that shown on the order, the contract of sale may be cancelled at the purchaser's request, who will then receive a full refund. This request should be made by e-mail, sent to the following address or by registered letter sent to Robinson les Bains, , Paris.

Deliveries are carried out from Monday to Friday from 9 AM to 6 PM.

 

6) Payment and Security

All orders dispatched in France and the EU are expressed in Euros including sales of tax (19,6% VAT).
AJE/ robinsonlesbains accounts are held at HSBC fbg Poissonière Paris.
Payments are secured using the Ogone payment system. Information concerning this system is available at the following website: http://www.ogone.com or by sending an e-mail to the following address .
All information exchanged in order to process the payment will be encrypted using the SSL (Secure Socket Layer) protocol.
This data cannot be detected, intercepted or used by third parties. Furthermore, the said data will not be stored in our IT system.
Payments are made by bankcard (Carte Bleu, Visa, Master Card, American Express).
Ogone is PCI DSS certified (Payment Card Industry Data Security Standard) by Visa and MasterCard.
For all payments using Paypal, please contact us:

The purchaser’s account will only be debited once the payment for the order has been confirmed and only for the value of the items shipped plus the delivery costs.
For any further information, the purchaser is free to contact robinsonlesbains.com by e-mail at the following address:

7) Return and Exchange

Robinsonlesbains.com is committed to providing products of the highest quality. If you are not satisfied with your order, robinsonlesbains commits itself to offer an exchange or refund of the products concerned. The costs of sending and returning items will be the responsibility of the purchaser.
 Robinsonlesbains are be happy to accept an exchange or refund within 7 days after you receive your order.

In the case of a refund, it will be processed on the 30^th of each month. NB: The use of deferred debit bankcards will result in a deferred refund.

 Please note that for discounted items, no returns are accepted; only exchanges are possible or a credit note.

Please note that the items must still be in their original packaging and in their original condition (i.e. not worn, washed, ironed, altered or soiled). For each return, the purchaser should send an e-mail to the robinsonlesbains customer service department at the following address: contact or send a registered
 letter to 75003 Paris, stating the reason for the return and whether for a refund or exchange.

!

PLEASE NOTE!
 All returns should be sent to our studio: 
Robinson Les Bains 75003 Paris
. 
Our customer service will then give you the relevant instructions.

The right of retraction does not apply to artificial persons (i.e. companies).
In the event that damaged goods are returned, Robinsonlesbains.com will return these to the purchaser, who will then be required to pay the delivery costs.


7-a Return with a request for a refund: 
The purchaser will receive a full refund for the purchase price of the item and the "outward" delivery costs, conforming with the Châtel Law. The "return" delivery costs will however be borne by the purchaser. Please note that for discounted items, no returns are accepted; only exchanges are possible or a credit note.



7-b Return with a request for an exchange:
Robinsonlesbains.com will issue a refund (upon request), to the purchaser in the event that the price of the exchanged item is less than that of the original item. The cost of returning the item will be borne by the purchaser, although the cost of re-shipping the exchanged item will be borne by robinsonlesbains.com (up to a maximum of one replacement). 

8) Information / Order follow-up

Please contact: or by telephone from Monday to Friday from 10 AM to 6 PM at +33 (0)1 42 77 60 39.

9) Intellectual Property

All texts, comments, works, illustrations and images on the website robinsonlesbains.com are protected under copyright and worldwide intellectual property laws.  For this reason and in accordance with the Code of Intellectual Property, only the private use of the website is permitted, unless express consent previously given.

Any other use will be deemed counterfeit and sanctioned under the Code of Intellectual Property for use without prior consent from robinsonlesbains.  Any reproduction, total or partial, of the catalogue of robinsonlesbains.com is strictly prohibited.

10) Responsibility

The products offered are in conformity with current French law. It is your responsibility to check with your local authorities whether the import/use of products you wish to order conforms with local laws.  The photographs and texts illustrating the products are not contractual. Consequently, robinsonlesbains will not be responsible for any error as depicted in photography or in text. Robinsonlesbains will not be held responsible for breech of contract due to: products being out of stock, unavailability of product, act of nature (earthquake, flood, fire) or strike (notably postal services and methods of transportation or communication).  robinsonlesbains.com will not incur any responsibility for all consequential damages due to resent, trading loss, loss of profit, loss of chance, damage or expenses.
Bonds hypertextes can return towards other sites that site robinsonlesbains.com. robinsonlesbains.com releases any responsibility if the contents of these sites would contravene the legal and lawful provisions into force.

11) Law / Legal

The current sales contract is in French and subject to French law.  In the event of legal action, only the French courts will be qualified.

12) Confidentiality

robinsonlesbains.com is committed to not revealing personal client information with third parties. Client information is confidential and only used for internal purposes in the processing and treatment of your order as well as to reinforce and personalize communication between robinsonlesbains.com and its customers-- primarily through robinsonlesbains newsletters of which you will be subscribed.  However, when you go on robsinonlesbains.com from partner sites, information that you give could be transmitted to these third party sites.  If you do not wish to information to go to third parties, please indicate it with the e-email address below.

Consequently, in accordance with the French data processing and freedoms law of January 6, 1978, you have a right to access, correct and oppose personal data concerning yourself.  To request your personal data, please send a letter by e-mail or by courier indicating your last name, name, address and if possible your client reference to: AJE/Robinson Les Bains 41 bd de Strasbourg 75010 Paris.